bek33 Privacy Policy

This privacy policy ("Policy") describes how bek33 ("we", "our") collects, uses, stores, and protects your personal information. By using our website or services, you are agreeing to the terms of this policy.

Protecting the privacy of bek33 platform users is our core responsibility. We collect only the information that is essential for providing our services and helpful for improving your experience. Please read this policy carefully. If you have any questions, contact us.

This policy may be updated from time to time. In the event of changes, we will post a notice on the website and update the "Last Updated" date. For significant changes, registered users will be notified by email.

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Personalizing the gaming experience
• Identifying and resolving technical issues
• Testing and improving website functionality

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user age (confirming 21 and above)
• Implementing responsible gaming policies
• Dispute resolution and account protection
• Responding to valid requests from legal authorities

3.3 Communication and Support

• Sending important account-related notifications
• Providing 24/7 Bengali live chat support
• Sending transaction confirmations and receipts
• Notifications of service changes or policy updates
• Promotional offers (if you have consented)

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bek33 uses the following types of cookies:

• Essential cookies: Required for the core functionality of the website. Maintain login sessions and security.
• Functional cookies: Remember your preferences and language settings.
• Analytics cookies: Help us analyze patterns of website usage.
• Security cookies: Used to detect fraud and protect accounts.

4.2 Cookie Management

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the website, such as logging in or processing payments.

Most browsers allow you to block or delete cookies. Check your browser's help section for specific instructions.

5.1 Limited Data Sharing That May Occur

• Payment processors: Necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, or Upay to complete transactions.
• Game providers: Gameplay data (excluding personal identity information) may be shared with game developers such as Pragmatic Play, JILI, PG Soft, and Spribe.
• Legal authorities: Information may be provided in the event of a court order or legal obligation.
• Fraud prevention: Information may be shared with relevant agencies to detect illegal activity.

5.2 Third-Party Responsibilities

The third parties we work with are required to follow our guidelines and may use your information only for the specified purposes. Our third-party agreements include strict confidentiality terms.

7.1 Right to Access Information

You can request details of the information stored in your account at any time. Upon request to the support email, we will provide the information within 30 business days.

7.2 Right to Correct Information

If any of your personal information is incorrect, you may request a correction. Some information can be changed directly in your account settings. For other information, contact support.

7.3 Right to Close Account

You may request to close your account. Even after account closure, certain information may be retained for up to 5 years for legal and financial compliance. Once that period has passed, the information will be permanently deleted.

7.4 Right to Withdraw from Marketing Communications

You may stop promotional emails and notifications at any time. Make this change from your account settings or by contacting support. However, essential account-related notifications will always be sent.

bek33 retains your information only for as long as necessary. The retention policy for different types of information is described below:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for up to 5 years for legal requirements.
• Identity verification documents: Up to 5 years after account closure.
• Support chat logs: Up to 2 years.
• Technical logs: Up to 12 months.

Once the specified period has passed, data is securely deleted or anonymized.

bek33 services are for individuals aged 21 and above only. We do not intentionally collect any information from minors.

Age verification is mandatory at registration. If any user registers with false information, their account will be closed immediately and their balance may be forfeited.

If you suspect that a minor is using our platform, please notify support immediately.

bek33 reserves the right to update this privacy policy as needed. If any changes are made:

• The updated policy will be published on this page of the website.
• The "Last Updated" date will be changed.
• Notifications will be sent to the registered email address for any important changes.
• Continued use of the service after notification will be considered as acceptance of the new policy.

If you do not agree with the changes, you may request to close your account.